Privacy Policy

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We refer to this automatically-collected information as “Device Information”.

Additionally, as you browse the Site, we collect information about:

• The individual web pages or Bigbroz products that you view.
• What websites or search terms referred you to the Site.
• Information about how you interact with the Site (e.g., clicks, browsing patterns).

We collect Device Information using the following technologies:

• Cookies: Data files placed on your device or computer, often including an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• Log files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site and interact with marketing campaigns (e.g., Facebook Pixel, Google Analytics tags).

Furthermore, when you make a purchase or attempt to make a purchase of Bigbroz products through the Site, we collect certain information from you necessary to process your order. This includes your name, billing address, shipping address, email address, and phone number. We refer to this as “Order Information”. We also collect payment information, which is processed securely by our third-party payment processors (like Stripe, PayPal); we do not store your full payment card details on our servers.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders for Bigbroz products placed through the Site. This includes:

• Processing your payment information.
• Arranging for shipping from our Hong Kong fulfillment center.
• Providing you with invoices and/or order confirmations.
• Communicating with you regarding your order status and support.
• Screening our orders for potential risk or fraud.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns for the Bigbroz brand).

Additionally, when in line with the preferences you have shared with us (e.g., through opt-in consent for marketing), we may use your Personal Information to provide you with targeted advertisements or marketing communications about our Bigbroz products we believe may be of interest to you.

Sharing Your Personal Information

We share your Personal Information with trusted third-party service providers to help us use your Personal Information, as described above, and to operate our business effectively. These include:

• Our e-commerce platform provider (e.g., WooCommerce/WordPress).
• Payment processors (e.g., Stripe, PayPal) to securely process transactions.
• Shipping carriers and logistics partners to facilitate delivery of Bigbroz orders from our Hong Kong fulfillment center.
• Analytics providers, such as Google Analytics, to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• Marketing and advertising partners (like email platforms or ad networks such as Google Ads, Facebook Ads) if you have consented to such communications or advertising related to our brand.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We do not sell your Personal Information.

Behavioral Advertising

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications about Bigbroz products we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising using the links below:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights (Including GDPR for European Residents)

Depending on your location (e.g., if you are a resident of the European Economic Area (EEA), UK, California (CCPA/CPRA), or other regions with specific data privacy laws), you may have certain rights regarding your personal information. These rights may include:

• The right to access the personal information we hold about you.
• The right to ask that your personal information be corrected, updated, or erased.
• The right to object to processing or request restriction of processing under certain conditions.
• The right to data portability (requesting transfer of your data).
• The right to opt-out of the "sale" or "sharing" of personal information (as defined by relevant laws like CCPA/CPRA).

If you would like to exercise any applicable rights, please contact us through the contact information below. We will respond to your request in accordance with applicable data protection laws.

Please note that we process your information in order to fulfill contracts we might have with you (for example if you make an order for Bigbroz products through the Site), or otherwise to pursue our legitimate business interests listed above. Also, please note that your information will be transferred outside of Europe, including to Canada and the United States (our business base), and to Hong Kong (our fulfillment center location).

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records for as long as necessary to fulfill the purposes outlined in this policy, including satisfying any legal, accounting, or reporting requirements, unless and until you ask us to delete this information (subject to your rights and our legal obligations).

Minors

The Site is not intended for individuals under the age of 16 (or the applicable age of consent in your jurisdiction). We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices. The "Last Updated" date will indicate the date of the most recent changes.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise your rights, please contact us by e-mail at support@bigbrozz.com or by mail using the details provided below:

Bigbroz LLC
Attn: Privacy Compliance Officer
444 Alaska Avenue, Suite #BLP363, Torrance, CA 90503